First Case
If it is the following situation, please contact us first to get a specific solution
(it is specially stated that cross-border transportation is expensive, and all return applications are rejected)
1) The wrong product is sent due to the negligence of the staff;
2) The logistics company is damaged. (
Please contact us
within 48 hours
, keep all outer packaging and take full photos and videos
)
Second Case
if it is the following situation, it is not a quality issue, we will reject any refund application below:
1) inconspicuous and washable small dust, small dirt;
2) The minor deformation of the repair can be handled by yourself, because this does not affect the sales and use;
3) No reason to refund;
4) All kinds of perceptual reasons that do not match the imagination (such as color difference, dislike, larger or smaller than expected, hardness problem, fineness of workmanship, color difference, smell, small error in size measurement, etc...)
Quality Problem Feedback:
Please provide complete product photos and videos, and contact us in time, w
e need this information to determine the cause of the damage
. There is no factory that can guarantee that the defect rate is zero.
Please have faith in us.
International standards allow a 3% non-performing rate. We will give a partial refund after verification (the shipping fee is not included in any refund terms, and it cannot be refunded if the product is artificially damaged). If you do not contact us to send back the goods by yourself, we will not clear the customs and apply for destruction, and the loss will be borne by the sender.
Fishing gear is a fishing tool, not a handicraft. Slight defects are normal, collectors should be aware of it. Placing an order and paying for it means that the buyer has a full understanding of the product being purchased.
Our store focuses on wholesale business and cooperates with distributors, brands, physical stores, and online stores. We do not accept after-sales services for personal use and other issues raised after purchase. If it is not accept, please consider to buy from retail platforms for purchases.
If you are considering starting your own fishing business, we are more than happy to support you in all aspects, welcome to inquire :)
