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Q: Are you a manufacturer?
A: Yes, we are the manufacturer. We can provide OEM/ODM customized services according to various applications and needs of customers. All our products are fully patented, ID/MD design, hardware and software, mold, assembly are done by our own team.

Q: What is the minimum order quantity (MOQ)?
A: We accept a set of standard products. We can even customize your logo if desired. If OEM is required, will see the detailed requirements and determine the MOQ our sales department will give you.

Q: How to order and pay?
A: We accept T/T, L/C at sight, Western Union, MoneyGram, Paypal, Secure Payment (Alibaba) and Credit Card.

Q: How do you keep my funds safe?
A: In international trade, trust has always been a big issue, and we believe that good business reputation and credibility are the most important. We recommend Alibaba Group's trade assurance services. We won't get funding unless you get the product and confirm payment.

Q: Which countries do you ship to?
A: We ship to almost any country by express, air or sea. If we are unable to ship to your country, we will notify you.

Q: What is your product warranty?
A: We provide 12 months warranty after shipment.

Q: Can I extend the warranty period?
A: We offer an extended warranty of up to 36 months, and the price of the extended warranty is increased by 10%.

Q: How long does it take to deliver?
A: The production lead time is about 15 days depending on the needs, and the shipping time for DHL/UPS/FEDEX/TNT is about 3-5 working days. For some remote locations, the delivery time may be a little longer.

Q: If there is a problem with the device, how to fix it?
A: We will provide technical support online to solve the problem; if it is a hardware problem, if the customer has a technician, we can send the parts or components to the customer and teach them to install, or can also send it back to us for repair.

Q: Are your products in stock?
A: Most items are usually in stock. It all depends on the needs of our promotions, manufacturers and suppliers.

Q: Can you customize products and custom packaging?
A: Yes, all products can be customized according to customer requirements.
Regarding custom packaging, we can put a logo or other information on the box.

Q: How is your after-sales service?
A: We will inspect each product before delivery according to international quality standards.

Q: Can you provide samples?
A: Yes, we can provide samples. Sample fee and shipping fee will be charged by buyer.