Q1: Are you a factory or trading company?
A1: You are kindly advised that we are the factory with 15+ years experience in shanghai named Kino Furniture and meanwhile Shanghai Uwin International is our own trading company who is in charge of exportation business for our Kino Furniture factory.
Q2: Do you have MOQ?
A2: Normally, our regular prod
ucts have no MOQ. If small quantities, the whole cost per products from our factory to your end will be higher. If quantities by container, the average cost will be lower a lot. Please kindly note that Mixed-Loading is available.
Q3: How about sample policy?
A3: Sample free for our VIP Clients. Normally, we collect the sample charge first and deduct from the following bulk orders.
Q4: How about the after-sales service?
A4: We normally offer 1 year warranty for our products. And free replace the parts or the whole products if it has problem which is not man-made during the next shipment.
Q5: How about the payment?
A5: The terms of payment what we can accept is T/T, L/C, West Union, Paypal, Wechat Pay, Alipay, Bank Transfer, Credit Card, Ali Trade Assurance etc. Normally Our policy is 30% deposit by T/T and the 70% balance should be paid before delivery.
Q6: How about the lead time?
A6: The lead time for our regular products will be
-within 3 days for the Beanbag Sofa Range, Recliner Sofa Range, Foam Sofa Range etc;
-within 7 days for the Sofa Bed Range, Living Room Sofa Range etc;
-within 15-30 days for OEM or ODM products etc.
Q7: Why choose Kino Furniture?
A7: Our Advantage:
-Free Design Service for Carton, Law / Wash Label, Instruction and Products etc;
-Free Photography Service for Products Videos,Pictures etc-
-Free Samples for VIP Clients;
-7*24*365 Professional Standby Service;
-OEM, ODM, Small MOQ, Fast Delivery is available;
-The Supplier of Australian Tennis Open;
-Good, Professional and Reliable, Choose us, You can sleep well.