1. Product Specifications:
- Does it come in various colors or is it only available in a specific color?
A1: Usually they are clear, can't be printed, but we can do any single color PVC film for you. PE film can't be changed as other colors
2. Material and Safety:
- Is it food-grade and safe for use with food items?
- Does the cling film comply with any specific safety certifications or regulations?
A2: Both of them are food grade, PVC cling film can be only used for non cooked food, such as fruit and vegetables, while PE film can be conducted with meat and cooked food.
3. Packaging:
- How is the cling film packaged?
A3: The shipping package are corrugated shipping box or pallet. The single package can be clear bag, cardboard box, etc.
4. Pricing and Quantity:
- What is the unit price for the cling film, and are there any discounts available for bulk orders?
- What is the minimum order quantity for purchasing?
A4:
The price is based on the real-time market situation, and a
ffected by
petroleum
prices
. The price is usually calculated in kg. Of course, it is related to the customer's requirements. Please provide your size requirements to us and we will reply promptly
5. Delivery and Shipping:
- What are the shipping options available, and what are the associated costs?
- How long does it take for the product to be delivered?
A5: Sample is shipped by Express, such as DHL, UPS, FedEx, etc. Bulk order is usually shipped by sea. The shipping time by Express usually takes 7 business days, and shipping time by sea is usually 30-35 days. If you are urgent, can choose the fast ship,
It can be shortened by 5 days.
6. Samples and Testimonials:
- Can you provide samples of the cling film for evaluation?
- Do they have any testimonials or references from other customers who have used their cling film?
A6: Yes, we provide free sample to customers for quality testing. If you need, I can give you the chatting records to make you clear about how they feel when they use our cling film.
7. Customer Support:
- Is there a customer support team available to assist with any inquiries or issues?
- What is the procedure for returns or replacements if there are any problems with the product?
A7: Yes, we provide 7*12h online service, we also accept video call to solve your issues. We are very glad to answer all of your questions about the
knowledge
and customer's questons.
-About the return policy, we provide 2 options, 1, to refund the value of the defective item; 2nd,
For the next order, provide the quantity equal to the value of the last order
.
