Q1 How to evaluate your company?
We are working in the construction machinery industry for more than 20 years. Thanks to the industry experience, we are committed to offering our customers high-quality products with professional customer service.
Q2 How do you deliver the spare parts/machines to my side?
We are working closely with carrier companies and logistics companies. So we can deliver the spare parts by sea freight or air freight, and we deliver the machines to you by sea freight.
Q3 How can I be sure that parts will fit my machines?
We highly recommend that you provide us parts inquiry list with the parts number. In addition, you can also provide us your
machine's nameplate, then our mechanic will provide advice based on your problems.
Q4 What is the payment term you will accept?
We prefer you can pay us by T/T, we also accept L/C at sight, Alipay, WeChat Pay, etc...
FAQ
Q1 What types of construction machinery does your company mainly provide?
Our company focuses on providing a variety of construction machinery, including but not limited to water well drilling rigs, mountain engineering machinery accessories, excavators, loaders, bulldozers, crawler cranes, etc. Please see our product pages for detailed product information.
Q2 How to understand the specifications and performance of the product?
Each product has detailed specifications and performance descriptions, which you can view on the product page. Additionally, if you have any questions, feel free to contact our customer service team.
Q3 Do you provide customized construction machinery products?
Yes, we can provide customized construction machinery products according to customers' specific needs. Please contact our sales team for details on customized products.
Q4 What is the quality and certification status of the product?
All our construction machinery products undergo strict quality control and certification procedures to ensure compliance with international standards. We can provide relevant quality and certification documents to meet customer requirements.
Q5 How to deal with product quality problems or after-sales service?
If you encounter any quality problems during use, please contact our sales team in time. We will provide quick response after-sales service to ensure that problems are solved in time.
Q6 How to make payment and logistics arrangements?
We support a variety of payment methods and can develop flexible payment plans based on the actual situation of customers. We support T/T, Western Union, L/C at sight and other payment methods. The logistics and transportation of goods will be transported by LCL, FCL, bulk carrier, and ro-ro ship according to the size of the order to ensure timely and safe delivery.
Q7 Do you offer bulk purchase discounts?
Yes, we offer bulk purchase discounts. Please contact our sales team for pricing and discounts on bulk purchases.
Q8 How to conduct product installation and operation training?
We provide detailed product installation manuals and can provide remote or on-site operation training according to customer needs. Please contact us after purchase to arrange related services.
Q9 I want to be your dealer, is that okay?
Machex welcomes friends from all over the world to become our dealer partners. "Trustworthy, Reliable, Win-win, Development" is our core corporate values. We are willing to work with partners from all over the world to create a better business future!
