Factory Direct Sale Portable Solid Wood 19 Strings Lyre Harp

1.Q: What is your MOQ?

A: Normally our MOQ is 500 pcs each for wholesale. If you plan to use Height logo, MOQ 100pcs can acceptable.

2.Q: What is your company mainly product?

A: Our company supply musical instruments such as ukulele, kalimba, cajon, guitar and musical instrument bag and accessories. We also provide board game bag, card game bag and games accessories.

3.Q: How much is the product?
A: Prices are determined by many factors such as material, style, size and etc. If you tell me the specific product requirements, we can offer the best price for you.

4.Q: What is the order process?

A: Our 12 steps order processes are :

1. Enquiry

2. Discussion

3. Quotation

4. Discuss and confirm the item quantity

5. Confirm Order with a deposit payment

6. Client submits the requests of order samples

7. Start sample production(If the client no need sample, then we can start mass production in this process)

8. Sample pictures or shipping to the client for confirm

9. Mass production start

10. Keep clients updated for the new production process with pictures or videos.

11. Production finished, sales inform clients and discuss the shipping way and provide shipping prices for reference.

12. Products have been delivered and our services never end, our team will always here for you if any questions or need any help.

5.Q: What is your guarantee?

A: One year without human damage.

6.Q: Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

7..Q: Can we customize the products?

A: Yes. We can accept your design to your requirements and your design project. Do freely let us know your own design and any ideas.

8.Q: What is your payment term?

A: T/T, 40% deposit and 60% balance be clear before delivery.Western Union, and Paypal. This is negotiable.

9.Q: What is your trading term?

A: Our trading terms are EXW and FOB. EXW means clients bear all freight charges from factory to their warehouse; FOB means free on board, Height factory will bear China local costs from factory to China port and client-only bear the shipping cost from China port to their warehouse.

10.Q: Do you test all your goods before delivery?
A: Yes, we have a 100% test before delivery.

11.Q: What is the lead time?

A: For sample order, it may 10-15 days after receiving the payment.

For mass production, the production time is 35~50 days after payment confirmed.

12.Q: What types of packaging do you usually use for this product?

Normally we offer brown and Color Box packing, also we can package the goods according to your requirements.

13.Q: How much for the shipment cost?

A: At first, please let us know the mode of transport (by express or by air or by sea )

and also please provide us your address or airport or seaport

and your order quantities, we will check the shipment cost for you asap.

Any questions please feel free to contact us.

14.Q: Why did our Customers choose us?

A: Reply < 24 hours.

Delivery time > 99%.

Quality Control > 99%

After-sales Service > 99%

100% QC inspection Before the timely delivery of the goods.

15.Q: How do you make our business long-term and a good relationship?

A: 1. We keep good quality and competitive price to ensure our customers benefit ;

2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.