1. Q: What is the Minimum Order Quantity(MOQ)?
A: Normally, MOQ is 1000pcs, but special requirements can be accepted.
2.
Q: How much do I need to pay for your OEM service?
A: No need to pay extra cost for our OEM service if order quantity over 1000 pcs. The OEM cost includes in the unit price.
3. Q: What is the lead time?(How long do you need me to prepare my goods?)
A: 2-4 days for sample orders, 10-15 days for mass production orders (based on different quantities, OEM , etc.)
4. Q: How will you deliver goods to me?
A: We ship by air and sea generally. In the mean time, we cooperate with international expresses such as DHL, UPS,FedEx, TNT to enable our customers to get their goods rapidly.
5. Q: How long do I need to wait before my goods arrive?
A: 5-7 days for air transportation, 3-5 days for international express.
6. Q: How is your product quality?
A: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our quality according to AQL standard. Renhotec always care what you care!
7. Q: What is your warranty?
A: Our warranty is 12 months after delivery, Renhotec pays high attention to after-sales service.