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Q : Does your product have any
certificate authorized
by authorities ?
A : GMPC, ISO14001 : 2015,ISO22716 : 2007(E),BRC ,ISO9001:2015,ISO 14001,SMETA, 136 REGISTERED PATENTS. etc.
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Q : How can I know the
production process
of my order ?
A : We will have a professional department and special person to follow up your order,and give you feedback on the production process,delivery time,and other order details at any time.
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Q: Do you offer
free samples
?
A: Normally, samples will be charged and sent out by freight collect.But for some stock items,we can offer you free samples,but the freight should be paid by your side.
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Q : What is the
lead time
?
A : 1. Sample order time:about 7 to 15 days according to the complexity& requirement of the sample.
2.Bulk order time:about 20 to 40 days, depending on product order details.
3. If urgent:we can speed up as we are manufacturer of owning factory.
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Q : How about your
payment
?
A : T / T,Paypal,and Alibaba Trade Assurance,prefer to pay via T/T.
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Q : What other valued services do you provide ?
A : We are the provider with one-stop solution service to you.
From brand concept,marketing trend, design service,etc to create high-quality final products.
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Q: Does Opal have
after-sales service
?
A: Opal always hopes to establish stable and long-term relationships with customers,so we will always offer our best service in every stage of business.
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