For products
Q1: Can I have samples to test? And what is lead time for sample order?
-Yes, we can supply samples in 5-7 days depending on different product items and clients' requirement.
For normal in stock product, 3~6 days; For customized product, 5~7days depends on requirements.
Please contact our sales manager to place the order.
Q2: What is the lead time for the mass order?
-Generally speaking, about 7~25 days depending on different items after getting down payment and confirmation about the samples.
Q3: Do you accept OEM/ODM?
-Yes, welcome!
Q4: Are you a factory or a trading company ?
-We are a professional manufacturer. We've been focusing on this area for over 10 years,although our store is only 1 year+.
Our company has engaged in photovoltaic solar panel、Energy storage battery pack、 Power Energy Wall & Inverter for 10 + years.
Q6:
Will your product short circuit or catch fire?
-There are quite a number of domestic manufacturers, due to lack of professionalism and irresponsibility for quality, which leads to the problem of short circuit or catch fire after the whole set of equipment is assembled and used.
So far, our company has never experienced water leakage problems in overseas orders.
Q7: What is the warranty for the products?
-3~10 years,Since our product range is wide,different products has different warranty,welcome to check before placing order.
Q8: What kind of certificate can offer?
-CE, RoHS, UN38.3, MSDS,FCC, IEC-62133, etc, If need PSE and others, please consult with us.
For shipping
Q1:
The delivery time set on your system is 15 days, do I really need to wait so long?
-No, if it is not a customized order, we usually send it out within 3-5 working days.
Q2:
Does the shipping way to our country include tax?
-It depends on the country and the shipping way you choose. Most Asian countries, most European countries, the United States, and Canada have tax-included shipping channels.
Q3:
Is the freight on the website accurate?
-Please contact us before you order
,the default freight on the website is basically calculated according to the usual air freight price, different countries,differentorder weight, different freight.
Please contact us in time, we will provide you with the best shipping way and accurate freight.
Q4:
How do you ship the goods and
How long of the shipping time?
-It always need 3-10 days by express such as UPS and FEDEX,
Airline and sea shipping also optional(
35-55 days).
Q5:
Why the transportation time is so long and the tracking number not updated in nearly a month?
-As you know, the battery (especially the high-power battery) is special commodity, the terms of transportation are very strict. We transit our products by formal DG logistic channel, it is more slowly than the normal logistic, because it needs wait the DG ship/train schedule.
Due to the particularity of the product and logistic, the tracking number we provide will not updated before the goods passes the customs in your country.
Don't worry, your goods is still in normal transit. When the goods passes through the customs in your country, the tracking information will updated, and you will receive it within 3-5 days.
Q6:
The battery is so heavy, will it damaged easily on the road?
-This is also a matter of great concerm to us.
After long-term improvement and verification, our packaging is now very safe and reliable.
When you open the package, you will definitely feel our sincerity.
For placing an order
Q1:
Where can I get the price?
-We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price,
please call us or tell us in your email so that we’ll regard your inquiry priority
Q2:
How can I do if I need more help for the order?
-You can chat our sales online or send inquiry email,we will respond you ASAP.
Q3: What is the payment method?
-Sample payment accept Paypal, Western union, Escrow; Mass order by T/T, 30% deposit, and the remaining 70% paid before shipment.