PRE-SALE SERVICE
Service period: 7*24Hours
1、
Provide users with professional guidance and technical advice on CNC cutting technology
2、
Provide relevant procurement advice based on the user equipment usage environment and requirements
3、
Technical information:
After the payment by the buyer, the supplier unit provides free of charge: machine instruction manual, basic production installation diagram, circuit diagram, gas supply drawing, power supply drawing.
AFTER SALES SERVICE
Service period: 7*24Hours
1、After the final acceptance of the equipment, the quality assurance period of the whole machine is 18 months.
2、During the warranty period, when the equipment failure occurs due to the quality of the equipment supplied by the seller, theseller will respond within 12 hours after receiving the buyer's notice, and free online troubleshooting, guidance repair orreplacement of parts.
3、After the warranty expires, the equipment enters the paid service period, and the manufacturer only charges the cost and transportation costs.
SERVICE FOR
FREE
1、Free installation of video, machine and using instructional videos of software, after-sales forums (please visit Arcbro official website - Support)
2、Provide free machine instruction manual, basic production installation drawing, circuit diagram, gas supply drawing, power supply drawing
3、Free online staff training (also available directly to manufacturers); multi-language CNC trainers: support one-on-one training in English, Russian, Spanish
4、Free online technical support, technical consultation and machine diagnostics
5、Warranty period: Free replacement of any machine fault parts, free online machine diagnosis . After the warranty period, the manufacturer only charges the cost and freight.
Thank you for your unquestioning inquiry
and on-site guidance.
If you have any questions,
please call or write us!