Q: Are you trading company or manufacturer?
A: We are a professional manufacturer specialized in personal oral care products. And we trade our products with our clients directly.
Q: Can you do OEM and ODM?
A: Yes, OEM and ODM are both acceptable. The material, color, style can be customized, the basic quantity we will advise after we discuss.
Q: Can we use our own logo?
A: Yes, we can print your private logo according to your request.
Q: Can you do our own packaging?
A: Yes, you just provide the package design and we will produce what you want. We also have the professional designer can help you do the packaging design.
Q: How many different types of products your company manufactures?
A: Now we have more than 200 products. We have a strong advantage of OEM, just give us the actual products or your idea that you want, we will manufacture for you.
Q: When can I get the quotation?
A: We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please tell us so that wewill regard your inquiry priority.
Q: What's your MOQ?
A: If we have the products in stock, it will be no MOQ. If we need to produce, we can discuss the MOQ according to customers' exact situation.
Q: How long is your delivery time?
A: The general delivery time is 25-30 days after receiving your order confirmation. It depends on your quantity, and we will try our best to meet your needs. If we have the goods in stock, it will only take 2-3 days.
Q: Do you provide sample ? Is it free?
A: We will provide sample with freight collect, and you need to collect the charge. But the cost will be reback to you when
confirm the order.
Q: How long can I expect to get the sample?
A: For standard specification, you can get the sample within 2 days. For customized, it depends on your request.
Q: What is your term of payment?
A: 30% deposit in advance, 70% balance before shipment.
Q: Which payment form you can accept?
A: T/T, Western Union, PayPal, etc. We accept any convenient and swift payment term.
Q: Which certificate do you have?
A: CE, PSE, FCC and RoHS.
Q: Do you have the test and audit service?
A: Yes, we can assist to get the designated test report for product and the designated factory audit report.
Q: What's is your shipping service?
A: We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation and so on.
Q: Can you provide the FBA shipping service?
A: Yes, we have the good experience in providing the professional FBA service.
Q: What's your term of the delivery?
A: Our ordinary delivery term is FOB Shenzhen. We also accept EXW, CFR, CIF, DDP, DDU, etc. We’ll offer you the shipping charges and you can choose the one which is the most convenient and effective for you.
Q: Which shipping way can you provide?
A: We can provide shipping by sea, by air and by express.
Q: What's your after-sale service?
A: Our quality warranty period is one year. Any quality problem will be solved to customer satisfactions.
Q: May I know what's the nearest airport from your company, in case I visit your company.
A: Our factory is located in Shenzhen, and our Marketing Office is in Hangzhou. For Shenzhen, Shenzhen Baoan, Guangzhou Baiyun and Hong kong airport is convenient for you. For Hangzhou, you could go to the Hangzhou Xiaoshan or Shanghai Hongqiao airport. Welcome to visit us.
