Q1.Are you factory or trade company?
A:We are manufacture,with OEM service.
Q2.Are there any order requirements?
A:We will appreciate it a lot if you can offer us your product performance requirements and operation environment, so that we can customize optimal production to meet your every requirement.
(1) Air volume
(2)Cooling/heating capacity
(3) Cooling/heating area
(4) Power and voltage
Q3.What are your Before-sale services？
A:(1) Tell customers how to use our products and matters needing attention.
(2) Guide customers to choose the best and economic product, recover the investment within short time.
(3) Site inspection if you need.
Q4.What are your In-Sale services？
A:(1)Quality control must be inspected strictly.
(2)In accordance with the agreements stipulated in the contract.
Q5.What are your After-sale services?
A:(1) If the project needs our installation guidance, we can send our engineer and translator. We can also send customers
installation video to teach them how to fix and operate with our product.
(2) Usually, our product warranty is 18 months after leaving factory or 12 months after installation for non-human factor damages,within this months, all parts broken will be responsible for our factory.
(3) Regular contact with customer, consult with the customer feedback, come true with the customer's
two-way communication.
Q6.How long is the delivery time?
A:Generally it is 1-7 working days if the goods are in stock. or it is 15-25 working days if the goods are not in stock, it is according to quantity.
