Tea colored glass cup aromatherapy candle for long-lasting fragrance, birthday gift, soy wax essential oil fragrance

FAQ

Q1: About wax ingredients?

Paraffin wax, vegetable wax, soy wax, coconut wax, we can the blended formular according to your request.

Q2: Can you provide samples with my logo? How long will it take?

Yes, we can produce customized samples, and will return sample charge if order confirmed base on our agreement. It usually takes 3-5 days to make samples, but still depends on the detailed demands on quantity, specifications and workmanship.

Q3: What is the MOQ of your products?

The MOQ depends on your requirements on the products specifications for material, color, size, and trims.

Q4: What is your payment term?

We accept T/T, Paypal (for samples only), LC. 30% deposit, 70% balance by BL copy.

Q5: How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new products with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real s it uation .

Q6: How to control the quality and delivery time?
As a professional group in skincare products and scented candle, we have complete ISO Quality Management System to make sure all the products produced at good quality. There are inspections in each process of material, producing, package, bulk will be 100% inspected before packing and storage, and after that they will be also final randomly inspected before shipment. Besides, we also welcome the 3rd Party Inspection nominated by customer.

Q7: Could you help to design the scented candles according to my requirement?
Yes, definitely. We have an excellent and experienced team of designers who can assist or design independently according to the requirements of different customers, and protect their exclusive rights.