Q1: Could we have our logo or company name to be printed on the plastic straw cup and the package?
A1: Sure. Your logo or company name could be printed on the package. We could offer OEM/ODM products. And please inform us formally before our production and confirm the design firstly based on our samples.
Q2: Could I have a sample to check the quality? Is it free or extra?
A2: Yes, we could offer 1 sample for free charge if we have ready stock in our warehouse, but the customers need to pay the sample cost if it needs to make a proof, and we do not pay the courier cost.
Q3: Do you have any MOQ limit for the travel mug order?
A3: Low MOQ, 1 piece for sample checking is available.
Q4: What about the lead time?
A4: Sample: 3-5 days Bulk order: 5-10 days if the goods are in stock. 25-40 days if you need to make custom bottle, it is according to the quantity.
Q5: What is your terms of packing?
A5: Generally, we pack our water bottles in the neutral white boxed and brown cartons. If you have legally registered patent, we can pack the plastic bottles in your branded boxes after getting your authorization letters.
Q6: How do you ship the double wall plastic cup and how long does it take to arrive?
A6: For the samples or small order, we usually ship by DHL, UPS, FedEx or TNT. It usually take 3-5 days to arrive. For the bulk order, sea shipping is the best. For the urgent order, we suggest the door-to-door service, like Airline and other express shipping.
Q7: What is your terms of payment?
1). Payment below 1000USD, 100% in advance.
2). Payment above 1000USD, 30% deposit in advance, the balance before shipment. Remarks: Mostly we accept T/T wire transfer, small amount via Western Union or Money Gram, do not have PAYPAL account yet. We also accept Alibaba Escrow and Trade Assurance, big order for L/C.