Q
:
Can I print & customize the box with my own artwork?
A
:Yes, we are specialized in all sort of customization with the box printing, we can print your own artwork/design on the boxes.
Q
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How do I make sure how the product look like once produced?
A
:Usually we do work on digital proofs with 2D & 3D view for approval so that makes everything clear what exactly the box will look like once it is produced and assembled. And for large orders we send a physical box to make sure everything should be printed as per requirements.
Q
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I don't have any idea of the product design, could you do that for me ?
A
:Yes, we have professional team can offer you the design freely.
Q
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Could I get sample before I decide to place an order ?
A
:Yes, if the material is regular,we can provide dummy sample for you freely; If you need finished sample,we will charge for the printing.
Q
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If i want direct place bulk orders,will you make samples for me first?
A
:Generally we will arrange production after you confirm the deisgn,then once finished,will send the video&pictures for you confirm,after you confirm,then will arrange shipping as your request,if the finsihed products not as same as the deisgn,or it is not your want,we will re make or refund,so you don't need worry what you received is not your want.
Q
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If I found some quality problem after I received the goods, could you arrange the replacement for me right away ?
A
:If the quality problem caused by us, we will arrange replacement right away.
Q
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What is your lead time ?
A
:For samples lead time is 3-7woking days,for bulk orders around 12-15working dyas.
Q
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Which shipping way do you offer?
A
:
Sea shipping,sea door to door shipping,air shipping,air door to door shipping,express(TNT,DHL,FEDEX,UPS,SF,etc)
Q
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Can we get some samples? Any charges?
A
:Yes, customized sample will be charged according to your requirements, we also offer free sample for you to check quality, but we do not cover the shipping cost.
Q
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What file type you require for printing?
A
:SIt’s very easy & simple, just email us your artwork files in editable format like AI, EPS, OR PSD with minimum 300 dpi. We have our expert design team in house who can work on your designs efficiently to layout the artwork and can work on your design absolutely Free (Once the order is secured). So we will work on the final layouts and send it you for approval.
Q
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What is CMYK/ PMS Colors?
A
:CMYK color is CYAN, MAGENTA, YELLOW & BLACK colors, Each color print from a separate plate in layers to create colors, CMYK is also known as four colors.
PMS stands for Pantone Matching system, PMS also known as special colors, PMS colors are assigned specific codes for ink mixing.
A palette of fourteen basic colors are used to mix inks according to the formulas.
These special colors can be used when you need any specific shade to be printed on the boxes.
Q
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How can you guarantee your quality? If we don't satisfied your quality,how will you do?
A
:Normally we do samples for you to confirm everything, and production will be same as samples.If you worried about the quality problems,you can place the order through alibaba trade assurance,it can guarantee the quality and delivery, If any quality discrepancy, Alibaba will help you and return the money to you.
Q
:
Do you refund the sample charge?
A
:If first order quantity up to 1,000pcs, sample fee will be refunded.
If Q&A above could not meet your points,
pls contact us.
Invest for future, we’re longing for long cooperation.
