Q1.Is your product line rich enough to meet our different categories and styles of lighting needs?
A1: Of course, our product line is very rich! No matter what kind of category and style of lighting you need, we can meet your needs. We have a variety of lighting products, including string lights, rope lights, motif lights, festoon lights, and so on. Whether your project is home decoration, commercial space or public place, we have suitable products for you to choose from. We can also customize according to your specific requirements to ensure that the lighting perfectly matches your overall decoration style.
In addition, we are constantly updating and expanding our product line to keep up with the latest trends and demands of the market. So, if you have any special requirements or ideas, please feel free to let us know and we will do our best to provide the most suitable solution.
Q2.Can you offer customized service?
A2: Yes, you can customize your logo, packaging, products and so on. But the quantity of each customized order should reach the MOQ.
Q3.Is there a discount for bulk purchases?
A3: For bulk purchases, we will offer different amounts of vouchers or discounts based on the quantity purchased, and we can also provide free sample services.
Q4.What is the general delivery time? Can you ensure on-time delivery?
A4: Depending on the size of the customer's order, the delivery time may vary. Generally speaking, delivery can be made within 25 days.
Q5.How do you guarantee the quality of your products?
A5: Our products meet CE, GS, PSE, RoHS, SAA, UL certifications and our factory has BSCI certification, it's worth your choice. Our company has a very complete quality inspection department, which will carry out corresponding inspections before all products are shipped. The quality inspection department has also introduced advanced testing equipment, which can accurately and comprehensively test the corrosion resistance, durability, service life and other aspects of the product, ensuring the quality of each batch of goods.
Q6.What about after-sales service? Is there a return and exchange policy?
A6: We have a complete after-sales team to serve customers at any time and enjoy a one-year quality assurance service after the goods are dispatched.
Q7.How is your company's R&D and design capability? Can you provide customized products?
A7: Our company has a perfect and strong R&D and design team, which can realize the ideas and requirements you put forward. Our company's R&D and design team consists of over 10 professionals who have rich experience and professional knowledge. Our R&D and design team constantly launches new products to meet market demand. We focus on the development of new products and technological upgrades to maintain our competitiveness in the market. At present, we have obtained 50 patented technologies, which cover our core products and technological fields. We have established long-term cooperative relationships with over twenty companies, which help us understand market demand and industry trends, and better meet customer needs.
Q8.Is the product easy to use and learn?
A8: Generally speaking, we will include instructions for use with the product, and our after-sales department is also on standby to serve you at any time. If you have any questions about the use of the product, please feel free to contact us to help you solve them.
Q9.Can you customize the brightness and color of your LED string light?
A9: The default function of this product is steady light bead mode, and eight functions can be customized to adjust the brightness and color according to customer needs.
Q10.Can your LED string light be bent freely?
A10: Yes, the string light wire is made of soft material and can be freely bent, knotted and fixed in the desired position. This makes them perfect for decorating and creating a variety of looks.
Q11.How many materials do your LED string lights have?
A11: LED string lights can be made of pvc or rubber wire, etc., we will recommend suitable materials to you according to your needs.
