Q1. How to maintain candles?
A: (1) Trimming the wick can help the candle to burn evenly, and can also prevent the black smoke from burning and the smoke from
the candle cup.
(2) Make sure that the candle is not in a ventilated place when burning. Wind can cause candles to burn unevenly, reducing candle
life.
(3) Try to make the candle burn within 2 hours each time [keep the length of the wick at 5-8 mm].
(4) Generally 20 minutes after burning, the fragrance can fill the whole room
Q2. How to extinguish the candle?
A: (1) Use the candle extinguisher to extinguish the candle, or use the candle extinguisher hook tool to immerse the candle wick
in the wax oil, and stop burning when the candle is less than 2cm.
(2) Always remember not to blow candles with your mouth, which will not only damage the candles, but also produce black smoke that
will turn the wonderful aroma of scented candles into smoke.
Q3. What other details need attention?
A: (1) Never leave candles unattended.
(2) Keep burning candles out of the reach of children and pets.
(3) Please do not place candles directly on the furniture
Q4. Can I have a sample order for this candle?
A: Yes, as long as you are willing to bear the freight, we can provide free sample for you to check the quality.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Airline and sea shipping also optional. When
you order large quantities, we ship by sea by using containers.
Q6. How to proceed an order for bulk production?
A: （1）Let us know your requirements.
(2) We quote according to your requirements or our suggestions.
(3) Customer confirms the samples and places deposit for formal order.
(4) We arrange the production.
Q7. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.5%.
Secondly, during the guarantee period, we will send new candles with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including
re-call according to real situation.
