Q1:What information is required to obtain a quotation?
A1:
Please send us your 2D/3D/Assembly drawings and detailed requirements about the materials and tolerance, etc. The more information you provide, the more accurate quotation you will receive.
Q2:How long can I get a quote?
A2:
We usually quote within 24 hours after we get your inquiry. If it is very urgent,please call us or tell us in your email so that we will regard your inquiry as priority.
Q3:What is the preferred 3D files format?
A3:
STP is preferred, and STEP, STL are available.
Q4:How long can I get the sample?
A4:
Depends on your specific items and quantity needs, generally, the samples will be prepared within 3-7 days.
Q5:Is it safe to send my drawings to you?
A5:
Yes, please be assured. We will keep all of your information safe and not release to the third parties without your permission. And we always sign the NDA files as our customers required.
Q6:Before shipment,How to make sure the products quality?
A6:
We have professional QC team to inspect each product before shipment. You can also come to visit our factory or ask a third party for the inspection. Or we can send you videos to show the production process.
Q7:How could I pay them?
A7:
T/T,Alipay,Paypal, Western Union,L/C are acceptable, So just let us know which is convenient for you.
Q8:Which Shipment way is available?
A8:
By sea to your nearest port
By air to your nearest airport
By express(DHL,UPS,FEDEX,TNT,EMS) to your door.
Q9:What to do if we receive a bad prototype?
A9:
Please provide the inspection report with some pictures to show all defects of the prototype, we will check our inspection records, and discuss with you for next step. In general, if it is a defect caused by our quality problems or shipping problems, we will replace the bad prototypes in 10 days. If you can ship the prototype back to us, you will get the refunding.
Q10:Special explanation of the prototype quality?
A10:
Prototype is different from the general product, usually it’s fast delivery, urgent processing, and some aspects could not be achieved exactly the same as the drawings, we’ll leave the adjustment place for customers to do the assembly. And some designs on the drawings may not be realized by machining, the functionality will be weaker than the final result, this is a common circumstance of prototype, and it is not belong to the category of quality problems. In the data analysis stage before place the order, our engineers will communicate these issues with customers specifically.
