1.
ASK:
who are we?
Reply：Springlegroup Furniture is a one-stop interior decoration industry and trade company, we are located in Foshan City, Guangdong Province, China. You are welcome to visit our company and factory (please contact our sales consultant, we will arrange your visit.)
2.
ASK:
What is your main product?
The main business of our furniture factory is Italian modern style, high-end luxury custom furniture and hand-carved art furniture, including fashion art sofas, bed,dresser,dining tables, coffee tables, chairs and console, etc.In addition, our lighting,ceramic tile factory's business is large-scale project engineering custom lighting, interior luxury decorative chandeliers, high-end K-Gold luxury tiles, etc.
3.
ASK:
How can I get quotation for the joinery furniture if I don’t have design yet.
Reply：
We have many design options, you can choose a favor design and we make quotation according to your overall size, material preference etc. If you are satisfied with the quotation, we need to get deposit and then make detailed design according to accurate dimension & function. We update price accordingly. Our quotation is split into each material section, unit price is per sqm, per piece, so it won’t have cases like we try to increase price after you pay deposit. Our target is customer’s satisfaction.
4.ASK:
How is the quality of your products? How to ensure the quality of goods?
Reply：
Springlegroup uses only high quality materials. Special requirements can be customized, we have a complete material supply chain to ensure 100% genuine. Quality is the most important point for us to maintain our customer relationship. Products will be tested and kept illuminated to test their quality reliability. From raw materials to semi-finished products to finished products, each product goes through a quality control process before being shipped to customers. At the same time, we will give you 2-5 years warranty to show our confidence in quality.
In your case, you can do the following:
1) Visit our factory and showroom to check our quality.
2) Request samples.
3) Ask us to send you some clear photos of pre-assembled in factory or customer feedback.
4) We will confirm the drawings with you before production.
5) After finishing, you can come to check the goods or ask us to take some detailed photos.
5.ASK: what services can we provide?
Reply：
Accepted Delivery Terms: FOB,CFR,CIF,EXW,FAS,CIP,FCA,CPT,DEQ,DDP,DDU,Express Delivery,DAF,DES；
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
Accepted Payment Type: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese,Japanese,Arabic,French,Korean
6.
ASK:
Where are your main export markets
?
Reply：Our markets are mainly distributed in: North America (15.00%), Middle East (15.00%),South America (5.00%), Southeast Asia (10.00%), Africa (5.00%), Oceania (10.00%), East Asia (10.00%), Northern Europe (5.00%),Southern Europe (5.00%),Western Europe (5.00%),Eastern Europe (5.00%),South Asia (10.00%).
7.ASK:Which customer groups does Springlegroup mainly target?
Reply：
Springlegroup
mainly targets customer groups: brand agents, wholesalers, distributors, and engineering companies.
8.ASK:have strict quality inspection standards and systems? Does Springlegroup factory have any measures against environmental pollution?
Reply：Yes, the product’s strict quality inspection procedures and inspection reports certified by a third-party inspection
agency;We are a self-built factory that uses clean liquefied petroleum gas industrial energy and industrial waste water and waste gas recycling and reuse ecosystems for many times. Minimize industrial pollution.
9.ASK:Is
Springlegroup
factory product core technology proprietary? Does the product have relevant technical patent certificates and test reports?
Reply：The core technology of the product is proprietary in the industry. Since 2010, he has obtained and applied for 6
patents,including "Product Technology Utility Model Patent Certificate" and "National Invention Patent Certificate".
10.ASK:Where is the market and customer group positioning of Springlegroup factory products?
Reply：
Springlegroup
factory's products are mainly exported to Europe, North America, the Middle East, Australia, South America and other countries. The factory is mainly aimed at wholesalers, agents, engineers and other customer groups in that country or region.
