FAQ:
Q:How is Xingxing brand? Xingxing Abrasive is the leading manufacturer of mass finishing machinery and consumable medias in China.
- Provincial High-Tech enterprise
- More than 24 years of expertise in this field.
- 21000 square meters of factory area size.
-7250 tons/year of consumable medias production output
-1030 sets/year of mass finishing machinery production output
Q: How far is it from Shanghai or Hangzhou?
- Close to Shanghai, 2.5-3 hours of ride.
- Close to Hangzhou, 1 hour ride.
Q: What Certifications do you have?
ISO9001, ISO140001,CE, SGS(Rohs) certifications etc.
Q: What is machinery and consumble medias warranty?
- 2 year
warranty for standard machinery.
- 1 year warranty for customized equipment.
- Consumble medias warranty as standard international
brand media for quality lifetime consideration.
Q: What service we can offer?
- OEM/ODM product Manufacturing service.
- Trial test service, and professional advice for specific workparts surface finishing needs.
- Inquiry replied within 8 hours.
-Aftersales service starts from delivery stage, receiving stage, standard operation guide, problem shooting & fixing, regular
maintenance guide, spare parts providing, Machine lifetime maintenance service.
- Sample available for consumable medias.
Q: How you guarantee consumable (tumbling) media quality?
- Mature consumable media formula, highly acknowledged by overseas customers for more than 15 years.
- From raw material QC check to final products check before delivery.
- Extremely test conditioned for final products of every batch, and file data kept for monitoring.
- The test method is similar to Japan and USA standards.
- If quality test result doesn’t meet customer’s standard, we will do the internal rejection and remaking step scheduled as priority.
Q: How you guarantee the mass finishing machinery quality?
-From raw material QC check to final products check before delivery.
-Standard machinery, we do the extremely test conditioned running for 24 hours continuously.
- OEM machinery, test method instructed by customers.
- ODM machinery, test method instructed by customers.
Q: What is your international term?
- CIF destination port or location of customer side.
- FOB Shanghai/Ningbo.
- EXW/FCA
Q: What is your Payment method?
- T/T (Banktransfer) payment，as prepayment rate discussed.
- For bulk order, we can accept L/C at sight.
Q: What is your Minimum orderamount?
- MOQ for machinery is 1 set.
- MOQ for consumble media is 500kg as one wooden pallet.
Q: What is your way of packaging?
-Fumigation wooden pallets for medias, 1000kg per pallet, 25kg/plastic bag.
- Fumigation wooden case for mass finishing machinery.
Q: How long is your production time?
- Generally, it will take 5-40 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
- 5 working days for stock available machine and medias.
-25-30 days for machinery.
- 25 days for customized medias.
- 30-40 days for ODM machine or customized machinery, not including the
automatic surface finishing system.
Q: What is the nearest Port? Shipping methods?
- Sea port: Shanghai, Ningbo.
- Railway departure station: Suzhou, Shanghai, Yiwu.
- Airport departure station: Shanghai.
- Express: Fedex, or other international courier service available.
Please contact us!
