A: Yes, we accept trial order for the first time customers.
Q: Do you send samples?
A: Yes, we can arrange a sample for you, but we do not pay for freight.
Q: How do we ensure of your quality before purchasing?
A: We can send sample for you to examine, but you can also send an agent to inspect the production in our factory to remove your doubts of our quality.
Q: Can you custom the product to our liking? Do you show our custom order to others?
A: Yes, we have we have our own R&D dept., customs services are also available (OEM & ODM service) and we will not show the custom product to others. Please contact us for further inquires.
Q: Can you print the logo on my product or color
box for my product?
A: Yes we can, please note that print / laser logo MOQ is 300pcs while MOQ for color box is 500pcs.
Q: What's your
delivery time?
A: Depending on the order quantity, the d
elivery time for normal and without any logo products is 7~15 days. Meanwhile, casting products, logo products, and color box packaging needs some time negotiation.
Q: What types of shipping methods can you do?
A: We can ship by air, sea, or express shipping.
Q: What's your warranty?
A: We have 1 year (12 months) of warranty for each product that you purchased.
Q: What should we do if we receive defective goods/products?
A: All goods have been inspected during the assembling and packing. If there are defective products/goods, please take some photos for evidence. We will give you refunds or resend the goods after identifying the problem.
Q: How can we keep in touch with you?
A: You can contact us NOW by email:
admin@kaifengmiranda.com . Wechat/WhatsApp: +86 18603780816
