Q1.
Can I have a sample order for led light?
A:
Yes, sample order to test and check quality is welcomed. Mixed samples are acceptable.
Q2.
What about the lead time?
A:
Sample order needs 2-7 days, 30 days for a 20ft container.
Q3.
Do you have any MOQ limit for led light order?
A:
Yes, MOQ will be according to different items, please contact us for details.
Q4.
How do you ship the goods and how long does it take to arrive?
A:
We usually ship by DHL, UPS, FedEx . It usually takes 3-7 days to arrive. Airline and sea shipping are also optional.
Q5.
How to proceed an order for led light?
A:
1. let us know your requirements or application.
2. Quote according to your requirements.
3. A proforma invoice will be sent for confirmation.
4. You can choose to pay via Alibaba Escrow, T/T or Western Union.
5. Your order will be arranged and send according to the agreement we made.
Q6.
Is it OK to print my logo on led light product?
A:
Yes. Please inform us formally before our production and confirm the design firstly,don't forget to send us your logo with HD pixel.
Q7:
Do you offer guarantee for the products?
A:
Yes, we offer 12 months warranty to our products.
Q8:
How to deal with the faulty?
A:
1. Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
2. During the guarantee period, we will send spare parts with new order for small quantity, For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation. A very experienced team will always stand-by here for you.
