Q1:What is your Advantage?
A: 1) Win USA standard and Australia standard and also we will make our product tested and certificated if you required
2) Leading manufacturer with more then 35 years
3) 80% exporiting with much experience to service foreigners
4) Will win No.1 sales in alibaba platform
5) The quality should be top while with very reasonable price
6) We have 5 differnet system to meet different demanding of the market
Q2:What is your main product?
A: 1) Aluminium window & door
2) Wooden window & door
3) Slim system window & door
4) UPVC window & door
5) Aluminum pergola
We can supply all window system (including profile, hardware, accessories, glass) as well as the finished products ready for installation.
Q3:What is the standard size of your windows and doors?
A: Our products is based on customized size and design and color. Always meet all your mind.
Q4:How can I know your price?
A:The price is based on buyer's specific requirement, so please provide below information to help us quote exact price to you.
1) Shop drawing / window schedule to show the window dimensions, quantity and type;
2) Frame color;
3) Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).
Q5:What is your warranty ? What do we do in case of problems?
A: 10 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.
Q6:Will we need to install the glass (onsite glazed) or do your windows come with the glass installed?
A: We will install glass at factory based on windows/doors dimension to make sure they can be safe during transportation and if easy for our buyer to install the whole windows/doors. Onsite glazed are recommended for big sized products, with complete the glass, frame, sash and hardware here, and you only install them into your wall hole directly.
Q7:What kind of service will you provide?
A:We are able to provide the engineering as well as supervising service to guide installation our windows and doors.
Q8:What is your payment terms?
A: Normally, 30% - 50% of total amount by T/T as deposit and balance before delivery.
Q9:What is your delivery time?
A: 30-45days after deposit and shop drawing confirmed
Q10: What is your standard color for aluminum frames?
A: Powder coating (Frost black and Sliver grey), and no price difference between powder coating and anodizin.
Q11:What is spectrally selective glazing?
A: Coated or tinted glazing with optical properties that is transparent to some wavelengths of energy and reflective to others. Typical spectrally selective coatings are transparent to visible light and reflect short-wave and long-wave infrared radiation.
Q12: What is your factory capacity?
A: With 2 factories here and with more then 200 staff and with 200000 square meter per year for the doors and windows.
