Q1: Do you accept OEM or custom design orders?
A1: Yes, we do. Both parties were warmly welcomed.
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Q2: What is your main business?
A2: Our main business is to customize furniture according to customer requirements, covering living rooms, outdoor, bedrooms, restaurants, businesses, hotels, memorial halls, exhibition halls, etc. Provide one-stop solution to save your time and cost.
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Q3: Can I customize the size and choose the color of the product?
A3: Yes, since any furniture is handmade, we can make the furniture according to the photos you provide. You can choose custom sizes, colors, fabrics, and accessories
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Q4: What is your real minimum order quantity (MOQ)?
A4: It depends on the design you choose. Normally, we do not require MOQ (minimum order quantity), everything depends on the communication between you and me.
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Q5: Can I buy some samples before ordering?
A5: Our suggestion is that you only need to buy samples of materials, which can effectively save your budget. You can also contact us to help record a test video of the complete product.
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Q6: How long is the production time?
A6. It depends on the design and production quantity you choose. Typically, our products are ready for delivery within 25 days to 60 days.
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Q7. Can I negotiate the price?
A7: Yes, we accept discounts for multiple container loads of mixed goods or bulk orders for single products.
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Q8: If I find a defective product when I sign for it, can I ask for compensation?
A8: If you receive any defective, incorrect or damaged items from us, please contact us as soon as possible and send photos and record videos, we will provide you with a satisfactory solution.
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Q9: How is your order process?
A9: It depends on whether you are making standard items or customized items. If the criteria are met, a quote can be made immediately. If customization is required, all the details you need are required. Then the process is as follows:
01-Send inquiry
02- Provide us with your requirements ( layout, design, production quantity )
03-Choose your preferred design and provide advice on all aspects of the project
04-3D rendering ( if required )
05-Confirm order
06-Pay the advance payment
07-Production
08-Pay the balance
09-Delivery of goods