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CUSTOMIZATION PROCESS
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1
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Sample
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1.Confirm the design for sample; 2.Sample production; 3.Ship around 15 days
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2
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Production
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1.Double check for samplel; 2.Mass production arrangement
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3
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Shipment
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For sample 2-3 weeks/For mass production 60 days
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Q1
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HOW DOES THE SAMPLE PROCESS WORK?HOW FAST CAN I GET MY SAMPLE?
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A1
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1.Check and send us your design;2.Confirm and send to our factory;3.Shiping around 2-3 weeks.
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Q2
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DOES XS GROUP OFFER HALF SIZES? WHAT IS THE LARGEST/SMALLEST SIZE YOU CARRY?
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A2
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We are offer half sizes;US 14 is the largest size,US 3.5is the smallest size．
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Q3
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HOW MANY SHOES OF ONE DESIGN DO YOU MAKE?
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A3
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The MOQ for one design is 500 pairs. For more information, pls kindly send your requiry to us.
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Q4
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COULD WE GET COMPENSATION IF WE FIND THE DEFECT GOODS
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A4
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All our products are offered a warranty of 100 days after shipping. If the shoes are broken within 100 days without human destruction, please contact our salesman, and we will compensate you new shoes without any payment.
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Q5
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WHAT FORMS OF PAYMENT DO YOU ACCEPT FOR ONLINE ORDERS?
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A5
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VISA,Master,Pay pal,L/C,Western Union,D/P,D/A,T/T,MoneyGram payments
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Q6
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HOW DOES YOUR FACTORY MAKE SURE QUALITY CONTROL
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A6
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Workers are professional in handing the stamping, printing, stitching ,packing process,all shoes will be inspected by our QC，person at assembly line to ensure the quality. And a final inspection will be arranged before shipment.
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Q7
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HAVE YOU SHOWN ALL DESIGNS ON THE WEBSITE?
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A7
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No, we just show the most popular design on the website, if you are interest, contact us for latest catalog.
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