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About NOVOKU

NOVOKU-- an electric bicycle brand, with its fashionable, innovative personality design concept for customers to provide more comfortable, healthy sports enjoyment.

Some benefits

Main specifications

Electric system

Network

A 6years experience in producing electric bike.
B Strong tech and cost control team with experience helping customers do the designing to avoid mistake and bring down the cost.
C Good relationship with suppliers, fast delivery
D Good quality parts used with competitive price. Make the consumers satisfied
E TUV EN15194 and EN14764 certificates

We will provide 0.5% free spare parts-mainly electronic parts according to the order quantity.
1) Frame:3 years quality warranty.
2) Battery: 24months quality guarantee for Li-ion battery.
3) Electric motor: we provide as long as 24 months quality warranty.
4) Charger/Controller: 12 months quality warranty.
5) The other electric parts: 6 months quality warranty No warranty for tire and V-brake shoes
If parts broken during warranty time due to quality problem, email us photos or videos. Then we will send you free replacement parts by express. But we strongly recommend you buy some parts in advance to shorten your side after-sale service time.

Q: Are you a real factory or a trading company?
We are a real factory based in Ningbo,China. Only less than 2hours from Shanghai to our city by Fast train.

Q: How long should I charge the batteries?
if battery is totally empty, it will need to charge 4-6hours depending on the battery size

Q: Can I get samples for testing the market? And how long the sample will be ready?
Yes, we can offer you some samples, but samples will be same price as the product.Sample usually take 30 days, that depends on different model.

Q: What is the weight of the battery and motor?
Battery is about 2.3kg,motor is about 3.3kg

Q: How long will the battery last between charges?
This is always tricky to quantify as it depends on various factors. But given average conditions, our 36V 10.4Ah option for example would give around 30-45miles depending on terrain, weight of the cyclist, frequent use of the PAS, number of stops/starts,brake, tire air pressure etc. The different battery spec in our range would give different mileage.

Q: Are the electrical parts water resistant?
Yes, absolutely. Obviously, we wouldn't recommend throwing the bike in a swimming pool for example, but it will cope well with natural wet conditions.

Q: Can I make our own logo on the bike?
Yes, but MOQ should be 30pcs, if less than 30pcs, there will be extra logo cost.

Q: What is your MOQ? Can I mix different items?
Normally is 30pcs,but for first cooperation we also accept 20pcs/item.
Yes, mix order also allowed.

Q: What is the delivery time for bulk order?
It takes about 45-60days after receiving the deposit

Q: How do you control the quality?
Firstly, we produce and export e bike for many years, we have many experienced workers, technicians,engineers, Quality Control teams and management staff, so our quality can be assured.

Secondly, we have ce certificate to meet the demand of market.
Thirdly, each parts arrive our factory need to be checked by our QC department.
Forth, before production we will make the first sample and let the QC check, everything is ok then will be in production.
Five, before packing our QC also will check each bike, make sure every bike in good quality.

Q: What is your after sale service?
Usually,our clients will purchase some spare parts together with their shipment so they can fix the small problem by themselves. During the warranty period, send us photos and video of broken parts, we can also send you these parts by express, such as TNT or UPS.

Q: Do you have the products in stock?

No, all e bike will be newly produced according to your order including samples.